Frequently asked questions

What if we need more provisions during our stay?

Contact the team and they will be happy to accommodate you and your guests when scheduling allows.

What is the policy regarding liquor, wine, and beer in Utah?

Park City Grocery Express can purchase beer containing up to 5% alcohol from grocery stores seven days a week.

Beer is purchased first. If the order is cancelled after purchase, the beer is nonrefundable and you will be charged for the purchase and the applicable alcohol shopping-service fee.

When is my credit card billed?

A temporary $20 authorization is applied at checkout to secure your payment information and reserve the delivery. After delivery, the final invoice is prepared and the saved card is charged for the balance due.

What are your business and delivery hours?

Business hours are 8 a.m.–5 p.m. Monday through Friday. Saturday and Sunday hours vary. Delivery hours are between 8 a.m. and 8 p.m.

Call, leave a voice message, or text (435) 729-0090. The team works with your property manager to coordinate entry and will try to contact you if access problems arise.

How do I cancel an order or change the delivery date?

Please request changes or cancellation at least 48 hours before delivery. Alcohol is purchased first and is nonrefundable once purchased.

What if an item is missing?

Call (435) 729-0090 as soon as possible. The team will do its best to correct the issue.

How can I edit an order after placing it?

Finalize changes at least 48 hours before delivery. Use the secure edit link in your confirmation email, call (435) 729-0090, or email parkcitygroceryexpress@gmail.com.

How do I place an expedited order?

Call (435) 729-0090 as soon as possible to confirm availability. Orders placed within 24 hours of arrival are subject to a $30 expedited-order fee and must be submitted before 10 a.m. on the delivery day.